FAQ
Getting Started
Who is Your Pumpkin Guy?
We’re your fall porch stylists — delivering, designing, and donating pumpkins so you don’t have to lift a finger.
What is a Pumpkin Concierge?
It’s a full-service fall experience: we source, deliver, design, and pick up your pumpkins at the end of the season — donating them to local farms.
How does this work from start to finish?
You select your package on our website, and we do the rest! From hand-picking pumpkins to installing your display, we handle everything — even pickup and donation.
Who is this service ideal for?
Busy families, small businesses, gift-givers, event planners, and realtors — basically, anyone who wants a standout fall setup without the effort.
Orders and Delivery
How do I place an order?
Choose your package on our website, pick your add-ons and delivery week, and decide if you want end-of-season pickup. Done!
Is design included in every package?
Design is included in all packages except the Starter. We wanted to offer a package for any DIY'ers. You can add design to the Starter at checkout if you’d like us to style it for you.
Not sure which package is best for you?
Email a photo of your porch to john@yourpumpkinguy.com and we’ll recommend a package that fits your style and space.
Do I need to be home for delivery?
Nope! We'll take care of it while you're out and about.
When will my delivery arrive?
You'll receive an email one week before your selected delivery week with the exact day we’re coming by.
How should I prepare my porch for installation?
Just clear the area of furniture and decorations before your delivery week. That gives our team space to work their magic!
What areas do you deliver to?
We serve the GTA and Golden Horseshoe, down to Niagara. Delivery is free in Burlington, Oakville, and Waterdown. Check our zone map for details.
Pumpkin Display and Care
How long will my display last?
Pumpkins should last the whole season, but heat and direct sun can speed up decay. If your porch gets lots of sun, aim for an October delivery.
How should I maintain my pumpkin display?
Pumpkins are technically food, so they can soften over time. We give them a strong start, but sun and water exposure will impact how long they last.
End-of-Season Pickup and Sustainability
What should I expect for pick-up?
Pickup happens the first week of November (if selected during checkout). No need to be home. We remove uncarved pumpkins and hay only.
What happens to the old pumpkins and materials?
We donate healthy pumpkins to local farms and sanctuaries — the animals love them! We also recycle cardboard bins and pallets used during the season.
Special Requests and Policies
Planning a special event or business display?
Yes, we do that! From weddings to storefronts, we love custom setups. Reach out and we’ll bring your vision to life.
What is your refund policy?
All sales are final, but you can transfer your booking to a friend or another address within the same season — just email us at john@yourpumpkinguy.com.